I am available for speaking engagements on a variety of topics, including:
- User experience — what it is, why it’s important, and how to introduce UX thinking into a company. I currently specifically focus on user experience in enterprise environments.
- Product strategy — how to develop great products, what type of methodology is right for your company, the role of product management, and why it’s an essential role.
- Publishing and internet culture — how media is changing, what’s wrong with the internet and how we can fix it, the future of publishing.
If you’re interested in inviting me to an event, please send me an email through the contact form. Some of my recent talks are listed below to give you a flavor for what to expect.
User research challenges and solutions for the enterprise
The most difficult environment in which to innovate is in a large enterprise. Once a company grows over a certain size, the internal politics and number of people involved in every decision increase so much that it becomes virtually impossible to stay focused on fulfilling user needs and business goals. Instead, the focus turns inward to the opinions and whims of individuals inside the company. When an abundance of stakeholders are involved in a product, user research is the only way to focus a whole team on the real needs and goals required for success. But it can be very difficult to get buy-in and conduct research in the enterprise environment—and even harder to get product recommendations on the roadmap.
In this talk I’ll discuss some practical tips to address these challenges. First I’ll talk about why it’s often so hard to get support for user research in enterprises. Then I’ll provide some advice on how to sell the value of user research. Finally, I’ll offer some tips for addressing the subtle differences of conducting research in larger organizations. You’ll learn:
- Why enterprises can’t afford to skip over user research
- How to show stakeholders that good research results in increased revenue, reduced cost, and faster development cycles
- How to plan, record, and analyze research to increase the changes of recommendations making it into the product
User research is an immensely valuable tool to improve an enterprise product’s user experience and business value. For some reason many enterprises have unfortunately lost sight of this fact, and research got a bad name. This talk will help my fellow frustrated designers and researchers make some headway in their organizations to prove the value of research and restore it to its rightful and important place in the product development lifecycle.
Some feedback from people who have seen the talk:
Why enterprise software sucks (and how to unsuck it)
Designing for the enterprise is really, really hard. The reason it’s hard is that in most cases the people who buy the software and the people who use the software are completely different, and therefore have completely different needs.
The people who buy enterprise software — IT managers, HR managers, etc. — care about things like configurability, control, more features than a competitor, and most of all: the ability to customize the thing just so, so that it fits in with whatever systems already exist. End users care about none of those things. They care about getting a job done as quickly and with as little pain as possible.
So how do you design in this kind of hostile environment? How do you provide a good end user experience while also catering to the needs of the business of selling to a different audience? That’s what this talk is about. You’ll learn:
- How to balance the needs of different product audiences effectively.
- How to bring user-centered design and Lean UX principles to the slow-moving machine that is the enterprise market.
- How to turn a sales-driven organization into a product-driven organization (or at least how to co-exist peacefully)
Enterprise software has never been this fun.
Here’s a video of this talk at UX Burlington 2015:
Some feedback from people who have seen the talk:
Getting back into the (right) deliverables business
I feel a little bad for the static wireframe. It’s had a bad year. In fact, UX deliverables in general have had a bad couple of years. There’s a growing skepticism about the value of Personas and other traditional UX artifacts, as well as an onslaught of “get out of the deliverables business” refrains from Lean methodologies.
All of this led me to lots of introspection about deliverables, and if it’s actually possible to create deliverables that are useful to help create better products.
In this talk I’ll tell our story. How we stripped down all our deliverables to almost nothing, and then started building it all up again slowly by asking ourselves, “What is absolutely necessary for us to do a great job?” I’ll discuss some of the deliverables we’ve since created (such as Expanded Journey Maps and Content Slice Diagrams), how they’re useful to us, and how you might be able to use them in your design process as well.
We’ve come to realize that not all UX deliverables are bad. Only bad deliverables are bad.
Responsive Web Design in Africa — why it’s time to adapt
As responsive web design (RWD) continues to become the new standard for web development worldwide, there is still a lot of skepticism about its relevance in the African context. Since the mobile phone and data access landscape is so different here, many feel that it’s too early for us to spend time and money on designing websites that adapt to whatever device and viewport size might get thrown at it.
In this talk I discuss how the web in general, and mobile context specifically, have changed over the past few years, and how responsive web design is the best approach to adapt to these changes. I’ll then address the major concerns about responsive design in the African context, point out the fallacies, and argue that overcoming the legitimate challenges are absolutely worth our time and effort.
This might be Africa, but responsive design is every bit as relevant here as it is anywhere else in the world.
An Introduction to User Experience Design
How do you develop web sites that users love and that allow them to do exactly what they want to do without fuss or bother? How do you make sure users can navigate your web site effectively and get to all the information they need quickly? The answer lies in the process of User Experience Design, which at its core is about delivering business value by making sure there are no points of friction along the user’s journey through the web site.
In this talk I give an overview of the elements of User Experience Design, and more importantly, why you should care about it. The goal is to provide some baseline knowledge of the user-centered design process to equip anyone to take those skills back to their desks and start applying it immediately. We’ll discuss product discovery, user experience research, information architecture, content strategy, interaction design, and visual design, and how those elements work together to build great experiences.
I do this talk in two flavors:
- A 60-minute talk that gives a brief overview of all the important concepts that make up User Experience Design
- A full-day course that expands on the material and also provides plenty of opportunity to practice these skills in an interactive group setting
Breaking down silos: lessons in building better software through collaboration
Why do we so often see web applications with inferior user experiences? Why do UX designers often get stuck being asked to “make the design pop a little more,” with no room or incentive to innovate? Why do some web developers feel demotivated and unable to break out of doing things the way they’ve always been done?
In this talk I explore some of the main causes of ineffective software development, and discuss practical recommendations on how to improve team structures and development processes to build high quality software that users care about, want to use, and that therefore makes more money for the business.
I discuss how to work with developers, how to ensure everyone gets input into the roadmap without it becoming chaos, and how to make sure that the business benefits are clearly articulated and communicated.
Here’s a video of this talk at Tech4Africa:
How to build an audience in 743 difficult steps
And for something a little different, here’s a video of a talk I did on writing this site. You can also read my extended post about it.