In How to get the most value out of remote user research (without breaking the bank) I write about our research process at Postmark. I know a lot has been written about research, so why add more words? The main thing I wanted to discuss is how we designed a process within a pretty impossible-sounding constraint:
Improve our products iteratively through research without slowing down our development process or increasing our stress levels at work.
So the post goes over the different things we put in place to try to do that. Check it out!